What it's forA quick front-desk register so no parcel goes missing, residents are told automatically, and you can prove who collected what.
Who it's forFront desk and concierge staff, building managers.
Step by step
- Step 1: Add a parcelOn Building › Parcels press Add a parcel. Choose the Scheme and Lot, type the Recipient, pick the Carrier and enter the Tracking number (or press Scan barcode to read it with the camera). Add where it's Stored at.
- Step 2: Tell the residentLeave Tell the resident it has arrived ticked. They're emailed or sent an SMS. A lot must be picked, or nobody is told. Reminders go every 3 days while it waits, up to 3 times.
- Step 3: Print a label (optional)Use the printer icon on the row for a 62 mm PARCEL WAITING label for the shelf.
- Step 4: Record the collectionWhen the resident arrives, press Collected on the row. Collected by is filled with the recipient's name; change it if someone else is collecting.
- Step 5: Get a signatureHand over the tablet or phone and ask them to sign on the Signature pad with a finger, pen or mouse (Clear starts again). Press Record collection. The time is stamped and a small signature shows on the row.
- Step 6: ReturnsPress Returned for a parcel sent back to the sender, or Back to waiting if it was marked by mistake.
Tips
- Parcels waiting more than 7 days turn red; the Waiting 7+ days figure filters to them.
- If the camera can't read barcodes in your browser, a USB barcode scanner types straight into the tracking box.
Common problems
Is the signature required?
No. The typed name is always recorded; the signature is extra proof. The toast says “(signed)” when one was captured.
I ticked several parcels and pressed Collected.
Bulk Collected sets the status without a name or signature. Use the row button when you need a signature.
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